Contact us
Have a Question?
Check our FAQs below first. If you can’t find your answer, fill out the form and a Turbo Tide team member will get back to you shortly.
Frequently Asked Questions
General Questions
What are your hours of operation?
Both our Academy (Colorado Springs) and Pueblo locations are open Monday–Saturday 7am–8pm and Sunday 8am–6pm. Our detail center, Big Splash Car Wash – Woodmen, is open Monday–Saturday 8am–8pm and Sunday 9am–5pm.
Where are you located?
We have two locations, listed on our locations page. Our detail center is Big Splash Car Wash – Woodmen, 6995 Lexington Dr., Colorado Springs.
Do you have single washes?
Yes! See our single washes on the services page.
What vehicles do you not wash?
We cannot wash dually trucks or trucks with fuel tanks, loose items or debris in the back. Lifted vehicles above a 7’4” clearance will not fit in our tunnel. Anything with a luggage rack, ladder rack, greasy fifth wheel, or aftermarket parts that are not deemed to be safe are not able to go through the wash. We apologize for the inconvenience.
Membership Questions
How do I go unlimited?
You can purchase a membership online.
What are the perks of an unlimited membership?
You can wash as many times as you want for one low monthly price with convenient automated monthly billing, no contracts, and a dedicated members-only lane with license plate recognition. No stickers required!
How does it work?
The credit card originally used to purchase the unlimited membership will be charged each month on the anniversary date of your plan purchase.
Can I cancel at any time?
You must request cancellation at least 7 days before your next anniversary date in order to avoid a charge in that next billing cycle. You can cancel on site at any of our car wash locations, in the Turbo Tide Car Wash app after logging into your account, over the phone while speaking with an associate, or by sending an email to your Turbo Tide location.
How do I cancel without visiting the car wash?
Give us a call, send an email, or download and log in to the Turbo Tide app to cancel your membership.
- If no one answers the phone, please leave a voice message with the name and phone number associated with the account as well as the license plate of the vehicle you’d like to cancel. Voice messages do not guarantee a cancellation in time to avoid the upcoming charge.
- Your cancellation email should include the name and phone number associated with the account as well as the license plate of the vehicle you’d like to cancel.
- When logging into the app, be sure to check your spam text messages for your authentication code.
Do you have military or first responder discounts?
We offer 10% membership discounts for active duty military, veterans, and first responders.